Case Studies

24*7 support across teams and geographies to enable a leading consulting firm to address research requirements on a real-time basis

Posted by | Fuld & Company

Background & Challenge

A leading global consulting firm was looking for a research partner that can support its teams across different domains and geographies to fulfil the demanding and time-bound requirements from its clients. The firm needed an extended research arm that can provide high-quality, quick-turnaround research support across different domains and time zones.

Fuld & Company’s Solution

Fuld & Company set up a dedicated research desk, which has gradually evolved into a 30-member team, to support the client’s research requirements across the pharmaceutical and healthcare, metals and mining, corporate finance, private equity, data analytics, and other domains/teams.

The desk delivers 24×7 research support in 15+ languages, with an average response time of <15 minutes. Multiple process directives, such as weekly governance calls, defined utilization and quality KPIs, daily project pipeline tracker, and project feedback forms, have been established to ensure optimum efficiency and smooth workflow management. In addition, based on the client’s requirements, Fuld & Company offers resources beyond the dedicated capacity for both onsite/remote needs.

Outcome for Client

The engagement with Fuld & Company has enabled the client to address research requirements on a real-time basis while focusing more on its core competencies. Further, the client’s and Fuld & Company have held frequent discussions to expand and diversify the engagement.

Download Case Study

Tags:

Related Resources

Read More

Analysis of hot fill process efficiency for a leading FMCG company

Background + Challenge A leading FMCG company produces beverages across its production plants in the US, using a specific filling […]

Read More

Assessing the Behavior of Individual Investors and their Financial Advisors

Objective: A leading multinational professional services company wanted to study the wealth management market of APAC. Their objective was to […]

Read More

Assessing market entry opportunities for a major COVID-19 vaccine manufacturer

Background: The SARS-COV-2 virus has dominated the world for more than two years, taking countless lives, pushing the healthcare system […]

Subscribe to our mailing list for our latest updates: