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The Intelligence You'll Need
Competitor's Operations & Processes are Superior
The Situation:
Your competitor is able to put out a better quality product for essentially
the same price as yours. You need to know how they do it!
Intelligence You'll Need:
- Process
- How do they make the product?
- How do they deliver the service?
- Degree of automation
- Impact of information technology
- Quality control
- Personnel Management
- team-based?
- hierarchical?
- automonomy to make process improvements?
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