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The Intelligence You'll Need
Need to Understand Competitor's Use of Information Technology
The Situation:
Information technology is becoming a more important part of your business,
and your company may not be on the leading edge. A competitor has earned
a reputation
for leveraging its investment in information technology to gain a competitive
advantage -- it could be in the form of winning and retaining clients,
improving the efficiency of a manufacturing process, or delivering a more
sophisticated
service. To validate your own IT investments and to make sure you don't
fall behind in this critical area, you need to benchmark your company's
use of IT
against this key player in your market.
Intelligence You'll Need:
- Platform used
- hardware
- software
- advantages and disadvantages
- Service and Support
- Training
- Competitive advantages derived from IT
- better service to clients?
- faster service to clients?
- more thorough reporting to clients?
- lower costs?
- more robust product offerings?
- more efficient or flexible manufacturing?
- better quality control?
- reduced cycle time?
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