Project Experience

Intelligence Process Consulting in Telecom

Client Situation
Our client, the corporate headquarters of a global telecom equipment manufacturer had several false starts in building a CI system to serve the needs of both the parent company, which is located outside the US, and the operating units, which are located around the globe.

Fuld Approach
Fuld & Company interviewed executives and line managers worldwide to ascertain the CI needs of the organization. To speed up the information gathering phase, focus groups were held at business units to gather information from mid-level managers. We then assisted the client in reconciling the disparate views in a joint planning session.

Benefits and Implications
The net result was that Fuld & Company focused the corporation's efforts on developing a model CI process that can be implemented in one business unit and then ported to other business units with modifications as needed. For more information on intelligence process consulting in telecom, please contactMark Chodnowsky at mchodnowsky@fuld.com