Project Experience

E-Commerce

Client Situation
Our client, a leading provider of Internet infrastructure services, wanted to review its IT spending, especially in the e-business arena to insure its competitiveness. The client selected three representative competitors for the project. Topics included their e-business strategy and tactics, including support for on-line ordering, customer service, personalization, and potential adoption of an ASP model. Other questions covered the type of system used to their mission-critical functions, their security policies, the degree of integration of front end and back end applications, and their knowledge management strategy.

Fuld Approach
Fuld & Company found few names of IT staff in the secondary literature to contact. Therefore, we networked from sources in sales, marketing, and PR to knowledgeable individuals in the internal IT organizations.

Benefits and Implications
With this knowledge, the client discover that it was ahead of its competitors in its e-business development, but had neglected other IT issues such as integration with backend legacy systems and had to revamp its plans to catch up. For more information on E-Commerce, please contactMark Chodnowsky at mchodnowsky@fuld.com